Help Desk >> I'm a Service Provider, I want to promote my business and advertise services.
What is ServiceBasket New Zealand?
ServiceBasket is an online exchange place for services. It is designed to facilitate and accelerate the process of coming together the clients and suppliers of a particular service. Here, demand and supply meet together. It is quick, convenient and efficient.
For suppliers it is great to be exposed to the customers who need your service right now. There is no need to cold call, advertise or look for business. The business is already here, all you have to do is just respond to it.
ServiceBasket is targeted at both business and personal users. Anyone who is in need to have done a service, task or project can take advantage of our website by making it visible to numerous contractors and suppliers simultaneously. Whether you are looking for someone to do bookkeeping for you, help you move or paint your old bike ServiceBasket is for you!
How does ServiceBasket work?
The underlying goal of ServiceBasket is to link service seekers (customers) with service providers (contractors) and promote their business on the internet through advertising a profile and services.
If you are a service provider (contractor) you refer to the "Services Offered" orange section. ServiceBasket is designed to make your life easier, find customers for the services you offer and to help you grow your business.
There are 3 ways in which you can use our website and expand your business:
1. Respond with offers to Job Orders of your choice posted by service seekers in the categories you have listed. Interest-based Jobs are automatically sent to your inbox.
2. Let others know about a specific service you provide by listing it. Upon finding your listing and checking the rating other users have left about you, a new customer can now place an order with you.
3. Create and activate a business profile where you can easily get noticed (and hired!) by showing what you do and have achieved.
Do I need to register?
Registration is not mandatory but it is highly recommended. Registered users can benefit from a variety of features that unregistered users do not have access and exposure to.
The below table illustrates why it is beneficial to register:
Is using ServiceBasket safe?
We do what we can to keep your personal information safe, but problems happen.
Why should I list my Business Profile?
Having a Business Profile is a great way for you to get noticed and be hired. Business Profile can be compared to an online business card. It is a simple one pager summarizing who you are, where you are, what you do and how to contact you. You can customize your profile by presenting your expertise and achievements or showing a portfolio. Additionally, through your profile customers can see the feedback you received for the services already provided and they can access your forums as well.
What to do if I forgot my password/username?
No worries. If you forgot your username or password simply go to the Sign In page and click on "Forgot your UserName OR Password? You will be asked to enter your email address in the provided field and just within seconds you will be sent an email with the reminder of your username. For password you will get an email with the link through which you will be able to set up a new password.
Can I promote my Business Profile?
If you want your profile to be more visible and receive more attention (read more business), there are two ways to promote it. Click on ‘Promote your profile’ in the ‘My Service Basket” left hand menu and select the ‘Highlighting’ and/or ‘Top of the List’ promotion options.
How do I list my services?
Listing a service is quick and easy. Click on ‘List Your Service’ under the ‘Services Offered’ orange tab and simply fill out the required information.
How long can my Services ad stay on ServiceBasket?
Your ad duration is solely up to you and depends on your needs but it can be between 1 and 12 months.
How do I promote my service listing?
When posting a service you can choose from the promotion options that we have available for you. You simply mouse click and checkmark any of the below options:
-Title in Bold
-Highlighting
-Top of the List
- Urgent
-All in One
What do I pay for?
Using ServiceBasket is generally free. What we ask you to pay for are extra features that include ad and company profile promotion options.
How do I manage my service ads and account?
‘My Service Basket’ account includes features that enable you maintain and manage your ads with ease. Under ‘My Services’ you can see the breakdown of all your service ads into ads that are active (ads currently open), expired(ads no longer active) and removed(ads you decided to withdraw). Thanks to that you will know exactly where you are with your ads and how you stand with your work at any time.
What is a service agreement?
Service Agreement is a contract between you, a service provider (contractor) and a service seeker (customer) for the service that if being offered and agreed on. The terms of the job are being agreed on solely between the two parties involved, with no interference and involvement of ServiceBasket. We provide you with the tools to find a contractor for the service needed and make you two connect, then please use your discretion to get the job done.
How do I search for Service Orders?
Generally there are two approaches on how you want to search for Service Orders. One approach is to list a service yourself by cliclikg "List Your Service" and wait for clients to respond with their Service Requests while the other option is to search for service seekers yourself. This can by done by searching by category and location.
How does feedback / rating work?
After you (contractor) provide your customer with a service, they can evaluate and rate your performance. There is a maximum 5 points (stars) that they can give you for each of the following rating criteria:
- Quality of work
- Expertise
- Cost
- Schedule
- Response
- Professionalism
The points combined represent the average rating for a particular job which is 4.70 in the example below
Additionally, you can also receive comments about the service you have provided.
The rating/feedback feature can be extremely beneficial for service seekers when looking for a service provider as they make the hiring decision easy and for service providers because great feedback makes you more "hireable". Reviews are available in the ‘Rating and Comments’ section of each contractor’s Profile.
How do I use the discussion forum?
ServiceBasket enables you to find and participate in a forum of your interest. You can search for a forum by category, can create and access your own forum, view our most popular forums and set up the so called ‘watched topics’ which are topics that you are interested in. All of this can be accessed by clicking the ‘Forum’ button on the upper right corner.
Can I advertise on ServiceBasket?
Yes, ServiceBasket wants you to grow your business and advertising is the basic way to achieve that. You can advertise yourself through creating a profile, listing your services or you can Contact Us to purchase banner space on our website.